CRS VUI-HUB CASE STUDY

EXECUTIVE SUMMARY (READ THIS AND PRETEND YOU READ THE WHOLE THING)

Let’s set the scene: HUB International – an insurance brokerage heavyweight with $4.8 billion in revenue and enough office locations to need a GPS – needed to go digital.

But not just “we have a mobile app” digital. They needed “launch-four-new-products-across-multiple-lines-of-business-integrated-with-everything-and-delivered-yesterday” digital.

So they called the Combined Ratio Solutions (CRS) Rebels Ops.

We weren’t just another dev shop. We were the ones who could actually translate insurance complexity into code without breaking budgets, timelines, or spirits. HUB handed us the keys to VIU by HUB, their shiny new consumer insurance brand, and said, “Make it sing.” So we did.

We built. We integrated. We launched. Fast. Clean. Scalable. Sexy (for software, anyway). VIU by HUB came back for more. Why? Because we don’t just deliver. We partner. We adapt. We actually get insurance. And yes, we make it all look easy.

HUB AT A GLANCE (THE STATS
THAT PAY THE BILLS)

VIU by HUB is their digital-forward, consumer-first insurance marketplace focused on embedded and personal lines. Think Amazon Prime meets renters insurance, but with more acronyms and less cardboard.

THE BUSINESS CHALLENGE
(SPOILER: IT WAS A LOT)

VIU wasn’t playing small. They wanted:

They needed someone who could juggle flaming chainsaws while smiling.

CRS ENGAGEMENT: WHAT WE ACTUALLY DID (AND DID DAMN WELL)

PRODUCT

TIMELINE

SCOPE

Condo Insurance Digital Quoting Platform

Oct 2022 – Jan 2023

Front/back-end dev, API integration, QA

Renters Insurance Digital Quoting Platform

Jan – Mar 2023

Full-stack dev, payment platform, UX

Term Life Marketplace Digital Quoting Platform

Dec 2023 – Mar 2024

Front/back-end dev, BackNine integration

Commercial Lines API

Jan – Jun 2025

Custom API to funnel Salesforce leads to digital distribution platform

WHAT CRS BROUGHT TO THE TABLE:

THE TECH STACK (AKA OUR PLAYGROUND)

It’s all modular, flexible, and built like a Lego Death Star – powerful and hard to break.

RESULTS: (NUMBERS SO GOOD THEY DESERVE A MIC DROP)

METRIC

OUTCOME

Product Launched

4 across personal & commercial lines

Delivery Speed

2–4 months per product (yes, really)

Cost Efficiency

On-budget. Minimal rework. CFOs rejoice.

Team Integration

Slack + Jira + standups (we’re basically roommates)

Strategic Value

Supported partnerships with Forbes Advisor & embedded channels

CRS Rebel Wins

WHAT THE HUMANS SAID (AKA GLOWING REVIEWS)

“CRS’s Rebel Ops ability to move fast with quality while integrating seamlessly with our internal squads was critical. Their deep understanding of insurance accelerated our timeline and eliminated friction.”

— Shandrilya Lewis, Digital Execution Leader, HUB International

“We launched multiple products with CRS’s Rebel Ops help that directly supported a $1.6B investment milestone. That level of partnership is rare.”

— Shaun Hochradel, Operations & Growth, HUB International

FINAL THOUGHTS (STILL ON THE FENCE?)

Start with a pilot. 90 days. MVP. See what happens.
Pick partners fluent in “insurance” – not just “JavaScript.”
Build squads, not silos. Your best partners feel like your own team.

WHY COMBINED RATIO SOLUTIONS REBEL OPS?

We’re your unfair advantage – fast, flexible, insurance-smart, and integration-savvy. If you’re a CIO, Head of Ops, or IT leader who wants results, we’ll deliver. And we’ll even make you look good doing it.

GOT A TECH CHALLENGE?

We’ve got the experts—whether it’s seamless implementation, no-drama integrations, custom builds that actually work, or support that doesn’t ghost you.

Let’s make your tech better.

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