REBEL OPS IN ACTION

EXECUTIVE SUMMARY (READ THIS AND PRETEND YOU READ THE WHOLE THING)

Let’s set the stage. VIU by HUB, a HUB International company – one of the largest insurance brokers in the world – wanted to expand its digital portfolio to meet growing consumer demand. But this wasn’t about “just build an app.” They needed launch-four-new-products-across-multiple-lines-integrated-with-everything-and-delivered-yesterday digital.

So, they teamed up with the Combined Ratio Solutions (CRS) Rebel Ops.

From day one, it was a joint mission. CRS worked alongside VIU by HUB’s internal squads—pairing insurance-first engineering expertise with VIU by HUB’s customer insights. Together, we accelerated product launches, streamlined integrations, and delivered capabilities that helped close the protection gap for VIU by HUB’s customers.

The results? Multiple products to market faster than benchmarks, scalable solutions across lines of business, and a consumer experience that set VIU by HUB apart.

This wasn’t vendor vs. client. It was two teams building momentum—combining vision and execution to deliver digital that works, lasts, and looks good doing it.

VIU BY HUB AT A GLANCE (THE STATS THAT PAY THE BILLS)

VIU by HUB is a digital-forward, consumer-first embeddable insurance marketplace focused on personal lines. Think Amazon Prime meets personal insurance, but with more acronyms and less cardboard.

HUB International is a leading full-service global insurance broker and financial services firm.

THE BUSINESS CHALLENGE (SPOILER: IT WAS A LOT)

VIU by HUB wasn’t playing small. They wanted:

B2C and B2B2C digital products launched across renters, condo, term life, and additional capabilities.

They needed someone who could juggle flaming chainsaws while smiling.

CRS ENGAGEMENT: WHAT WE ACTUALLY DID (AND DID DAMN WELL)

PRODUCT

TIMELINE

SCOPE

Condo Insurance Digital Quoting Platform

Oct 2022 – Jan 2023

Front/back-end dev, API integration, QA

Renters Insurance Digital Quoting Platform

Jan – Mar 2023

Full-stack dev, payment platform, UX

Term Life Marketplace Digital Quoting Platform

Dec 2023 – Mar 2024

Front/back-end dev, BackNine integration

Commercial Lines API

Jan – Jun 2025

Custom API to funnel Salesforce leads to digital distribution platform

WHAT WE BROUGHT TO THE TABLE:

THE TECH STACK (AKA OUR PLAYGROUND)

It’s all modular, flexible, and built like a Lego Death Star – powerful and hard to break.

RESULTS: (NUMBERS SO GOOD THEY DESERVE A MIC DROP)

METRIC

OUTCOME

Product Launched

4 across personal & commercial lines

Delivery Speed

2–4 months per product (yes, really)

Cost Efficiency

On-budget. Minimal rework. CFOs rejoice.

Team Integration

Slack + Jira + standups (we’re basically roommates)

Strategic Value

Supported key strategic partnerships & embedded channels

QUALITATIVE WINS

Boosted VIU by HUB’s digital cred in the market

Trained internal teams for sustainable growth

Improved morale (turns out, delivering on time feels good)

WHAT THE HUMANS SAID (AKA GLOWING REVIEWS)

“CRS’s Rebel Ops ability to move fast with quality while integrating seamlessly with our internal squads was critical. Their deep understanding of insurance accelerated our timeline and eliminated friction.”

—SVP, Product Development, VIU by HUB

“We launched multiple products with CRS’s Rebel Ops support that helped advance VIU’s growth. That level of partnership is rare.”

—SVP, Strategic Execution, VIU by HUB

FINAL THOUGHTS (STILL ON THE FENCE?)

90

Start with a pilot. 90 days. MVP. See what happens.

$$$

Pick partners fluent in “insurance” - not just “JavaScript.”

Build squads, not silos. Your best partners feel like your own team.

WHY COMBINED RATIO SOLUTIONS REBEL OPS?

We’re your unfair advantage – fast, flexible, insurance-smart, and integration-savvy. If you’re a CIO, Head of Ops, or IT leader who wants results, we’ll deliver. And we’ll even make you look good doing it.

GOT A TECH CHALLENGE?

We’ve got the experts—whether it’s seamless implementation, no-drama integrations, custom builds that actually work, or support that doesn’t ghost you.

Let’s make your tech better.

RSVP to secure your spot!